Established in 1994, Mr. Electric® is a global franchise organization providing electrical installation and repair services. Recognized by Entrepreneur magazine among its “Franchise 500, ” Mr. Electric franchisees provide these services to both residential and commercial customers at almost 200 locations worldwide. Mr. Electric is a subsidiary of The Dwyer Group, Inc., family of service franchises.
Mr. Electric is now one of 15 service brands owned by The Dwyer Group. Each brand shares a Code of Values and culture to live by, which not only outline how we work in a professional environment, but also how we live our daily lives.
… treating others as we would like to be treated.
… listening with the intent to understand what is being said and acknowledging that what is said is important to the speaker.
… responding in a timely fashion.
… speaking calmly, and respectfully, without profanity or sarcasm.
… acknowledging everyone as right from their own perspective.
… making only agreements we are willing, able and intend to keep.
… communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned.
… looking to the system for correction and proposing all possible solutions if something is not working.
… operating in a responsible manner: "above the line."
… communicating honestly and with purpose.
… asking clarifying questions if we disagree or do not understand.
… never saying anything about anyone that we would not say to him or her.
… continuously striving to maximize internal and external customer loyalty.
… making our best effort to understand and appreciate the customer’s needs in every situation.